Director of Quality

Job Description

The Director of Quality (DOQ) is responsible for developing, implementing, maintaining and actively promoting the organization’s Quality Management System (QMS) ensuring compliance for all regulatory and complying agencies. The Director serves as a resource and advocate for quality programs and provides interpretations of regulations and standards for consideration in operational and strategic decisions related to organ and tissue operations. The DOQ is also responsible for overseeing the Quality systems such as Document Control, CAPAs, and medical records. The DOQ shall have responsibility for maintaining compliance with SOPM regulatory requirements. In addition will aid in the validation/ verification process. 

Organizational Responsibility

As an employee of MORA, it is important to: value our commitment to our mission and vision; maintain effective communication, exhibit teamwork; respect diversity; follow policies and procedures; demonstrate accuracy and thoroughness while meeting productivity standards; observe; observe safety and security procedures; be consistently punctual and dependable; and continually demonstrate our core values.

Education and Work Experience Qualifications:

  1. Bachelor’s degree, preferably in a health science or quality assurance, required. Master’s preferred.
  2. Quality Assurance/Quality Improvement experience in organ/tissue donation or healthcare related field, with preferred experience in supervision or management of others.
  3. Strong communication skills with the ability to influence and support a culture of quality throughout the organization.
  4. Demonstrates a high degree of service and the ability to establish and maintain internal and external relationships.
  5. Knowledge of and ability to apply Quality tools to identify cause and variance and to drive improvement. Familiarity with electronic quality management system a plus.
  6. Proficiency in Microsoft Office applications including Outlook, Excel, Word, PowerPoint, Power BI, and Teams.
  7. Strong organizational skills with attention to detail.
  8. Ability to handle higher level projects and multi-task while adapting to changing priorities.

Job Functions:

  1. Provides oversight of all activities related to the development and implementation of performance improvement initiatives to best achieve organizational objectives, including tracking, follow-up, and completion meet required timelines.
  2. Collects data from department managers. Performs an analysis for quality improvement measures.  
  3. Shall be responsible for monitoring, and reporting organizational performance matrix monthly to the QAPI department for review and confirmation. Will, in conjunction with leadership team, establish yearly quality and performance goals for approval by the Advisory Board and/or Board of Directors.
  4. Shall ensure that agency’s QA/PI policies and procedures are implemented and followed within each department.
  5. Supervises the QA/PI Department’s team members.
  6. Works with other department members to ensure MORA compliance with all regulatory and certifying organizations.
  7. Facilitates and monitors the audit schedule, and works with department leadership to implement corrective actions to audit findings.
  8. Hosts inspections by regulatory and certifying organizations. Assists in preparation of response and assures corrective actions are developed and implemented as necessary.
  9. Oversees the Performance Improvement Steering Committee.
  10. Oversees the Q-Pulse Quality System.

Non-Essential Job Functions:

  1. Oversees the Medical Records dept. to ensure completion of donor chart follow-up procedures for all organ and tissue charts in timely manner.
  2. Oversees entry of organ and tissue donor case information into the Donor Management System.
  3. Ensures completion of data entry into DonorNet system.
  4. Completes monthly organ, tissue and referral activity reports.
  5. Assures proper storage of charts and referral forms.
  6. Audits referrals.
  7. Audits the QA log.
  8. Audits donor records
  9. Oversees the Q-Pulse Quality System

Physical Environment/Working Conditions:

Travel: The employee is required to travel by personal auto or rental car and therefore must carry a valid driver’s license. He/she may also be required to travel by light charter aircraft and commercial aircraft in order to meet all duties and responsibilities of the position.

Send resume and cover letter to employment@msora.org by 10/1/21.