Job Opening: MORA Seeks Manager of Tissue Family Care

March 16, 2020

The Mississippi Organ Recovery Agency (MORA) is an innovative center of excellence that maximizes the gift of organ, eye, and tissue donation.  MORA provides an excellent financial compensation package that includes great benefits.  We are searching for a Manager of Tissue Family Care for our Tissue Recovery Services who will be responsible for providing leadership and oversight to a department that provides excellent customer service at all times to ensure all donor potential is maximized.  He/She is responsible for providing management and support including, but not limited to, call schedule support, training, regulatory compliance, quality control of documentation, performance reviews, time and attendance reporting, and input into other departmental/organizational decisions.

JOB RESPONSIBILITIES:

• Provides daily oversight to Family Care Tissue Requestors as well as provides excellent service to donor hospital staff, donor families, Medical Examiners, Coroners, Funeral Homes and other stakeholders.
• Works to ensure optimal staffing at all times by serving as an active manager to include routine shift coverage and backup support as needed including days, nights, weekends, and holidays.
• Monitor performance improvement metrics within the department, and work with Director of Family Care to implement strategies to improve overall productivity and performance.
• Ensures documentation is completed in accordance with MORA and regulatory standards.
• Focuses on coaching staff, conducts scheduled competencies, and provides feedback.
• Possesses strong decision-making capabilities and excellent communication skills.
• Highly organized and resourceful, with excellent written and verbal communications skills.
• Create and update operational work-flows, job aides, and training plans and monitor compliance with MORA policies.  Demonstrates discretion, maturity, and professionalism in all points of contact.
• Works autonomously and takes decisive action in urgent situations to minimize adverse events that may negatively impact authorization.
• Attends and participates in departmental and organizational meetings.

EDUCATION AND EXPERIENCE:

• Preferred Education: Bachelor’s degree or equivalent in an allied health field.
• A minimum of two years of experience working in organ or tissue procurement with significant knowledge of organ, eye and/or tissue banking.
• Prior experience with staff management preferred including call center management preferred.
• Strong clinical assessment skills also preferred.

Please email your resume to employment@msora.org or awilliams@msora.org. by April 6, 2020