Job Opening: MORA Seeks Manager of Family Care Tissue Recovery Services

September 19, 2019

Mississippi Organ Recovery Agency is an innovative center of excellence that maximizes the gift of organ, eye, and tissue donation. The Manager of Family Care Tissue Recovery Services will be responsible for providing leadership and oversight to a department that provides excellent customer service at all times to ensure all donor potential is maximized. He/she is responsible for providing management and support including but not limited to: call schedule support, training, regulatory compliance, quality control of documentation, performance reviews, time and attendance reporting, and input into other departmental/organizational decisions.

Summary of Duties and Responsibilities:

  • Provides daily oversight to Family Care Tissue Requestors as well as provide excellent service to donor hospital staff, donor families, Medical examiners, Coroners, Funeral Homes, and other stakeholders.
  • Works to ensure optimal staffing at all times by serving as an active manager, to include routine shift coverage and backup support as needed includes days, nights, weekends, and holidays.
  • Monitor performance improvement metrics within the department, and work with Director of Family Care to implement strategies to improve overall productivity and performance.
  • Ensures documentation is completed in accordance with MORA and regulatory standards.
  • Capable of handling large call volumes with high level of customer service.
  • Creates and maintains a safe and confidential environment for direct reports.
  • Focuses on coaching staff, conducts scheduled competencies, and provides feedback.
  • Ability to counsel, evaluate, and recommend disciplinary action of personnel, if necessary.
  • Possesses strong decision-making capabilities and excellent communication skills.
  • Highly organized and resourceful, with excellent written and verbal communications skills. Possess a high degree of organization, multitasking and ability to problem solve.
  • Create and update operational work-flows, job aides, and training plans and monitor compliance with MORA policies.
  • Demonstrates discretion, maturity, and professionalism in all points of contact.
  • Works autonomously and takes decisive action in urgent situations to minimize adverse events that may negatively impact authorization,
  • Attends and participates in departmental and organizational meetings

Education and Experience:

  • Required Education: Bachelor’s degree or equivalent in an allied health field.
  • Two to four years of experience working in organ or tissue procurement or transplantation with significant knowledge of organ, eye and/or tissue banking. Education may partially substitute for experience requirement.
  • Prior experience and staff management strongly preferred including healthcare management, call center management preferred or leadership experience will be considered
  • Strong clinical assessment skills also preferred.

Resumes must be submitted to by October 11, 2019.